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Frequently Asked Questions

 


Are all DOMESTIC orders Free Shipping?

Yes, free shipping on all US orders! Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. International shipping rates determined per order. You are also responsible for any duties and taxes required for International shipping. 


What are the open edition print details?

Smooth Fine Art Paper II: Double-weight matte finish fine art paper using a high-resolution large format inkjet printer. Deep blacks, vibrant colors with rich details. Archival 100% cotton acid-free museum quality prints make the images come to life, simply gorgeous. Images are printed full frame with a 1" white border, so there is no image loss to cropping. You can order just the print, with 3" white matte, or framed with your choice of white or black wood, or silver metal frames. Gallery ready.

CANVAS: Printed directly onto museum quality canvas material using highest quality archival inks, then wrapped around a 1.5" artist's stretcher frame. Your choice of edges, mirorred image or black. (go to product page for live view of these options) Loving the cool black edges! Shipped with hanging hardware installed, ready to rock your wall. 

METAL: Extremely durable with vibrant colors, the image is infused into the surface and not on it, so the images take on an almost magical luminescence. The ultra-hard scratch-resistent surface is waterproof/weatherproof and can be cleaned easily with window cleaner. We choose to print these on mid-gloss to minimize reflections. They come with a float mount hanger which gives it a modern frameless look that fits into any room and focuses the attention on the image itself. Perfect for high traffic public places as well as your living room wall. This is a beautiful product. 


Are all open edition prints signed?

Yes, all paper, metal, and canvas prints have Rob's digital signature embedded in lower right. 

What are the Limited Edition print details?

The Limited Edition series is a collection of Rob's personal favorites selected from tens of thousands of images and now available for a limited time only as dye-sublimation metal prints. Dye-sublimation is used to infuse the photograph into the metal via cutting edge technology. The image is printed onto transfer paper, treated with pressure and over 380 degree temperatures, turning the ink from a solid to a gas, which then solidifies into the aluminum. The result is a high-gloss high-definition image that will blow your mind. They are hand signed and numbered and come with a Certificate of Authenticity. The number of editions available for each size is listed on the product page. Contact us for more detailed information and edition numbers available. 


How can I order one of your images I can't find in your Shop Art gallery?

We are gradually adding new images and galleries to this website. If there is a Rob Shanahan image you don't see in the store, please don't hesitate to contact us. We are happy to arrange custom orders. 


How can I keep up with your new work?

Please sign up for Rob's newsletter to receive monthly updates on new work, stories from the road, and latest additions to the gallery. Click here to sign up and receive a coupon for savings on your first paper print order! Also follow along on Facebook and Instagram!


Returns | Refund Policy: We strive to provide you with a very clear picture of what you will be getting, with the ability to zoom into images, and features like Wall Preview, and even Live Preview AR throughout this store website.  So we have to insist that sales are final.  Exceptions are made of course for any damage during shipping.  Please just contact the studio, and we will make arrangements for you to return the print for a replacement.

Secure Checkout: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet. 

Billing | Payment Terms & Conditions: All payments are due upon placement of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards including Visa, Mastercard, and American Express.  We also accept Paypal as a form of payment.  

Privacy Policy: We value our customers and understand your concerns about personal privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner. When you provide personal information on our website, you are consenting to our policies, as described herein, on how Rob Shanahan Photography will collect, use, disclose and manage your personal information. Emails and Newsletter: If you do not want to receive our electronic newsletter or promotional emails, you may unsubscribe at any time by clicking on unsubscribe at the bottom of any promotional Rob Shanahan Photography email.


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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Description from Merchant:

All print products are made with industry leading professional grade archival inks and papers. Please see FAQ link for detailed product information.

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